Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you access our online gaming platform. By continuing to use our services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein. This policy complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit our website or use our gaming platform. These files contain information that is transferred to your device’s hard drive and help us recognise you when you return to our site. Cookies enable us to provide you with a personalised gaming experience and improve the functionality of our services.
We also use similar technologies such as web beacons, pixel tags, local storage objects, and software development kits (SDKs) that perform similar functions to cookies. For the purposes of this policy, all these technologies are collectively referred to as “cookies” unless specifically stated otherwise.
2. Types of Cookies We Use
We utilise several categories of cookies to enhance your gaming experience and ensure the proper functioning of our platform:
- Essential Cookies: These are necessary for the basic operation of our website and gaming services, including account authentication, security features, and payment processing
- Performance and Analytics Cookies: These help us understand how players interact with our games and services, allowing us to improve performance and user experience
- Functional Cookies: These remember your preferences and settings, such as language selection, game preferences, and display options
- Marketing and Advertising Cookies: These are used to deliver relevant promotional content and track the effectiveness of our marketing campaigns
- Social Media Cookies: These enable social sharing features and integration with social media platforms
- Third-Party Cookies: These are placed by our partners and service providers to support various aspects of our operations
3. Purpose and Legal Basis for Cookie Usage
We process cookies based on various legal grounds recognised under Canadian privacy law. For essential cookies, we rely on legitimate interests necessary for providing our gaming services. For non-essential cookies, we obtain your explicit consent through our cookie banner and preference centre.
Our cookies serve multiple purposes including maintaining account security, preventing fraudulent activities, personalising your gaming experience, conducting analytics to improve our services, delivering targeted promotions, and ensuring compliance with Canadian gaming regulations and responsible gambling requirements.
4. Session vs Persistent Cookies
We use both session and persistent cookies to deliver our services effectively. Session cookies are temporary and are deleted when you close your browser. These are essential for maintaining your logged-in status during your gaming session and ensuring secure transactions.
Persistent cookies remain on your device for a predetermined period or until you manually delete them. These cookies remember your preferences, login credentials, and gaming history, allowing for a seamless experience when you return to our platform. The duration of persistent cookies varies depending on their purpose, ranging from a few days to several years.
5. Third-Party Cookies and Partners
We work with trusted third-party service providers who may place cookies on our website to deliver essential services. These partners include payment processors, security providers, analytics companies, marketing platforms, and game developers. Each third party operates under their own privacy policies and cookie practices.
We ensure that all third-party partners comply with Canadian privacy standards and maintain appropriate data protection measures. However, we recommend reviewing the privacy policies of these third parties to understand their specific cookie practices and data handling procedures.
6. Managing Your Cookie Preferences
You have full control over your cookie preferences and can manage them through several methods. Our website features a comprehensive cookie preference centre where you can view detailed information about each type of cookie and choose which categories to accept or reject.
You can access your cookie preferences at any time through the settings menu on our website. Changes to your preferences will take effect immediately, though some modifications may require you to refresh your browser or log back into your account.
7. Browser Settings and Cookie Control
Most web browsers provide built-in tools for managing cookies. You can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are being set. Here are instructions for popular browsers:
- Chrome: Go to Settings > Privacy and Security > Cookies and other site data
- Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data
- Safari: Select Preferences > Privacy > Manage Website Data
- Edge: Access Settings > Site Permissions > Cookies and Site Data
- Opera: Go to Settings > Advanced > Privacy & Security > Site Settings
Please note that disabling certain cookies may impact the functionality of our gaming platform and limit your access to specific features or services.
8. Mobile Applications and Device Settings
If you access our services through mobile applications, we may use similar tracking technologies including mobile identifiers, app-specific cookies, and local storage. You can manage these through your device’s privacy settings or within the application preferences.
For iOS devices, you can limit ad tracking through Settings > Privacy > Apple Advertising. Android users can manage ad preferences through Settings > Google > Ads. These settings help control personalised advertising while maintaining essential app functionality.
9. Impact of Disabling Cookies
While we respect your right to control cookie usage, disabling certain cookies may significantly impact your gaming experience. Essential cookies are necessary for basic functionality, and blocking them may prevent you from accessing your account, making deposits or withdrawals, or playing games.
Disabling analytics cookies will not affect gameplay but may limit our ability to troubleshoot technical issues or improve services based on user behaviour. Marketing cookies control promotional content, and blocking them may result in less relevant offers and communications.
10. Data Retention and International Transfers
Cookie data is retained for varying periods depending on the type and purpose of the cookie. Essential cookies are typically retained for the duration of your session, while persistent cookies may be stored for months or years. We regularly review and purge outdated cookie data in accordance with our data retention policies.
Some cookie data may be transferred to servers located outside Canada, including the United States and European Union. All international transfers comply with Canadian privacy requirements and are protected by appropriate safeguards such as standard contractual clauses or adequacy decisions.
11. Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, legal requirements, or technological developments. We will notify you of significant changes through our website or direct communication. The current version is always available on our website with the most recent update date clearly displayed.
Last updated: January 28, 2026
If you have questions about our cookie practices, wish to exercise your privacy rights, or need assistance with cookie settings, please contact our privacy team through the customer support channels available on our website. We are committed to addressing your concerns promptly and transparently while ensuring compliance with all applicable Canadian privacy legislation.